Support
Frequently Asked Questions
Find answers to common questions about orders, shipping, returns, and more.
How long does delivery take?+
Standard UK delivery takes 3-5 business days. We also offer express delivery options at checkout. All orders over £100 qualify for free standard delivery.
What is your returns policy?+
We offer free returns within 30 days of delivery for all UK orders. Items must be unused, with tags attached, and in their original packaging. Visit our Returns Policy page for full details.
Do you ship internationally?+
Currently we only ship within the United Kingdom. International shipping is planned for the future.
How can I track my order?+
Once your order has been dispatched, you'll receive an email with a tracking number and link. You can also track your order from your account dashboard or our Track Order page.
What payment methods do you accept?+
We accept all major credit and debit cards via Stripe, as well as PayPal. All payments are processed securely.
Are your products authentic?+
Yes. Every product in our collection is sourced directly from trusted manufacturers and inspected before it reaches you. We stand behind the quality of everything we sell.
Which trackers do your bands fit?+
Each band is made for a specific device and says so in its name: Amazfit Helio, Google Fitbit Air or WHOOP 5.0. The Details section on every product page lists exact compatibility, including which models a band does not fit. Our bands are third-party accessories and do not include the tracker itself.
Are your tracker bands official Fitbit, WHOOP or Amazfit products?+
No. They are designed and tested by Staple Vault as compatible replacement bands. Device names are used only to describe which tracker each band fits, and we are not affiliated with those brands.
How do I pick the right colour?+
On products that come in more than one colour, pick a colour on the product page and the photos switch to that colourway. Some colours are priced slightly differently; the price shown always reflects the colour you have selected.
Can I change or cancel my order?+
If your order hasn't been dispatched yet, please contact us as soon as possible at hello@staplevault.com and we'll do our best to accommodate changes.
Do you offer gift wrapping?+
We don't currently offer gift wrapping, but all orders arrive in premium branded packaging suitable for gifting.